Introduction
This Privacy and Cookie Policy describes how WoodEco collects, uses, and protects your personal information when you visit woodeco.ca or purchase from us. By using our website, you agree to the practices described in this policy. If you do not wish information to be collected, you may delete your cookies and discontinue use of the site.
Cookies
Our website uses cookies to improve functionality, remember your preferences, analyze website performance, and deliver relevant ads. Cookies are small text files stored on your computer, phone, or tablet and cannot contain harmful code such as viruses.
You may delete or block cookies at any time. Instructions can be found at: http://minecookies.org/cookiehandtering
However, blocking cookies may impact website performance or limit access to certain features.
The website may include cookies from third parties. You can view or adjust cookie preferences at any time through our cookie popup under “Customize.”
Personal Information We Collect
We collect information to process your orders, improve your shopping experience, and enhance website performance. Information is collected in the following ways:
Automatically collected technical data:
– IP address
– Device type
– Browser type
– Geographic region (approximate)
– Pages viewed and interactions on the site
Information you provide voluntarily:
– Name
– Address
– Email
– Phone number
– Payment details (processed securely by third-party payment providers)
– Information provided when creating an account, subscribing to our newsletter, participating in contests, or completing forms
We only collect personal information when you give explicit consent or submit it voluntarily while using our services.
Purpose of Collecting Data
We use your information to:
– Process and deliver your orders
– Provide customer support
– Send confirmations, updates, or newsletters (only with your consent)
– Improve website performance and product offerings
– Display relevant ads and optimize marketing campaigns
– Understand how visitors use our website through statistics and analytics
Security
We process your personal information securely and confidentially in accordance with Canadian privacy laws.
We use appropriate technical and organizational measures to protect your data from unauthorized access, loss, alteration, or misuse.
Only authorized WoodEco staff and our trusted service partners have access to your information for the purposes mentioned above.
We do not store encrypted customer information, and we do not transmit encrypted customer information unless required by our payment partners.
Storage Period
Personal information used for purchases is stored for up to five years, as required for accounting and legal purposes, after which it is deleted.
Other data is stored only for as long as necessary to fulfill the purpose for which it was collected.
Sharing and Disclosure
We do not sell or resell your personal data.
Data may be shared with trusted third-party service providers who perform functions on our behalf, such as:
– Payment processing
– Shipping and logistics
– Website hosting and analytics
– Advertising platforms
These partners only process data as instructed by us and are not permitted to use it for their own purposes.
We only store and process data in Canada or in countries offering adequate data protection.
Personal information such as your name, email address, or phone number is never disclosed without your explicit consent.
Log Statistics
We use log statistics to understand how visitors interact with our website.
This includes data such as:
– Number of visitors
– Entry and exit pages
– Time spent on pages
This information is used solely to optimize Woodeco.ca and improve customer experience.
Your Rights
You have the right to:
– Request access to the personal data we store about you
– Request correction of inaccurate information
– Request deletion of your personal information
– Object to our processing of your data
– Withdraw your consent at any time
– Request data portability in a standard format
All requests can be sent to: info@woodeco.ca
If you wish to file a complaint, you may contact the Office of the Privacy Commissioner of Canada.
Contact Information
WoodEco
27445 – 100 Avenue
Acheson, AB
T7X 6H8
Canada
Phone: 780-350-8020
Email: info@woodeco.ca