PRODUCT CONTRACT TERMS & CONDITIONS OF SALE

Woodeco Ltd., a Edmonton corporation with its home office 27445 – 100 Avenue, Acheson, Alberta, T7X 6H8 Canada (“Seller”). Seller can also be defined as WoodEco Ltd. and

“Buyer” whose name and address appears on the attached quote agree as of the day the payment is received, as follows:

1. Seller and Buyer agree Seller shall sell to Buyer and Buyer shall purchase from Seller, for the payment of the purchase price set forth on www.woodeco.ca
2. Contemporaneously herewith, Buyer agrees to and does pay to Seller the full balance due prior to shipping order.
3. Buyer and Seller agree that this contract and the rights herein shall not be assigned in whole or in part.
4. No changes or modifications to this contract may be made unless in writing executed by both parties. No oral or extrinsic shall be construed to create any terms of this contract.
5. This contract shall be construed pursuant to the laws Province of Alberta.
6. This contract may be executed in counterparts and a facsimile shall be construed to be an original document and signature.

Warranty:

Seller warrants to the original Purchaser only that the products described on the accompanying quote or purchase order (“Products”) are free of defects in Workmanship during the Warranty Period set forth below and subject to the exclusions provided herein.

THE EXPRESS WARRANTIES CONTAINED HEREIN ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE AND ALL OTHER WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

Buyer hereby waives all statutory warranties and all warranties implied by law in connection with the sale of the products described in the attached quote or purchase order herein, and agrees that the only warranties made by and binding upon Woodeco Ltd. (“Seller”) is that Seller warrants its goods for one month (30 days) from date of purchase by Buyer against any defects in workmanship in the goods. (Date of purchase is the date the products of Seller were purchased by Buyer.) Any damages for any defect are limited to repair or replacement of the defective or nonconforming goods and shall be not exceed the original purchase price of the defective or non-conforming product.

Warranty Exclusions:

Seller in no manner warrants the fitness of goods sold under this contract for any particular purpose for which the buyer intends to use them. Seller makes no warranty that goods sold under this contract shall be merchantable. There are no warranties of fitness for a particular purpose that extend beyond the description of decorative panel or if another product described on the face of the quotation. Except as expressly set forth above, all goods sold under this contract are sold “as is” and “with all faults”. Buyer assumes all risks associated with the goods and the use thereof. This warranty does not cover damage resulting from normal wear and tear on the product or improper maintenance, installation or specification, accident or abuse or failure of a third-party’s product. Also, due to the nature of custom jobs, this limited warranty does not apply to any product that has been designed and manufactured based on custom specifications supplied by a customer or its agents. Variations in dye lots, gauges and textures, which may vary slightly between the samples provided and the Product actually delivered, are not warranted and no warranty is provided for such variations.  Scratches and other flaws that may occur during third party fabrication/installation as well as naturally occurring discoloration or variation are not covered by any warranty. The warranty does not cover damages caused by spills, negligence, covered by any misuse, water, sand or other extreme environmental conditions. This warranty does not cover damages arising from the modification of the Products by Purchaser. Custom fabrication provided by Seller is not covered under this warranty for the following: irregularities in gauges, texture, edge finish seaming or surface variation caused by molding or heat draping.

Accessories Policy: Accessories such as End Trims and LED-Strip Channel Sets are designed specifically to complement and enhance the functionality of our Acoustic Wood Slat Wall Panels. Therefore, these accessories are only available for purchase in conjunction with the acquisition of our Acoustic Wood Slat Wall Panels. We do not sell accessories independently of the panels. This policy ensures the optimal performance, compatibility, and aesthetic integrity of our products when used together. By purchasing our accessories, customers acknowledge and agree to abide by this policy.

Claims:

Immediately upon delivery, Buyer must open package/crate/pallet and inspect goods prior to signing the bill of lading. This must occur regardless of whether there are any visible signs of external damage to the crating material. “Hidden” damage due to improper stacking of freight and mishandling the crate during the shipping process may occur. This is “Freight Damage” and NOT the responsibility of the Seller. If damage is found, Buyer MUST sign for the freight as Damaged and the driver must acknowledge that the Buyer is signing for damaged freight. Buyer may also refuse acceptance of freight due to damage. It is the responsibility of the Buyer to file any and all freight claims resulting from this process. Seller has no liability after the goods are shipped from Seller’s production facility.

Should any Product fail to conform with this limited warranty during the 15 days period from the date of purchase of such Product by Seller to the original Purchaser (“Warranty Period”), Seller shall, upon prompt written notice, at its option and cost, repair or replace, the affected part or parts or issue a credit. Should any Product fail to conform to this limited warranty during Warranty Period, Purchaser shall contact WoodEco Ltd. to initiate a claim. Seller will not accept any claims for adjustment under its warranty or any requests for return of Product or issuance of credit on any Product after the Warranty Period. No credit, claim or adjustment will be allowed by Seller on Product which has been cut or processed in any manner unless authorized in advance in writing by Seller. No returned Product will be accepted and no credit or claim for Product returned to Seller will be allowed until such return has had prior written approval of Seller after its inspection of the Product and a returned goods order number has been assigned. Seller shall have the right to specify the transportation method and courier for returned Products. All returned products are subject to a 15% restocking and repackaging fee.

Back Orders:

All back orders will be filled as soon as possible unless instructed otherwise. Back orders older than 90 days will be cancelled unless other arrangements are specified.

Seller’s Liability:

Seller shall not be liable for prospective profits or special, indirect or consequential damages, nor shall recovery of any kind against Seller be greater in amount than the purchase price of the specific Product sold and causing the alleged damage. Buyer assumes all risk and liability for loss, damage or injury to persons or property of Buyer or others arising out of use or possession of any Product sold here under, including use of such Product in combination with other substances. If any product is subject to Seller’s Warranty and accepted by Seller for repair or replacement under Seller’s Warranty, Seller shall be liable for only product itself to be repaired or replaced, solely at Seller’s option, and no cost for labour nor materials for removal, installation, modification, alteration, nor preparation or repair of the site for installation shall be covered by any warranty provided by Seller. It is understood by the Buyer of Seller’s products that these are the exclusive terms of sale without exception, unless a separate, signed document of the Seller and Buyer is executed which modifies the warranty limitations herein.

Accuracy of Billing and Account Information:

Order Placement Restrictions: We reserve the right to refuse any order placed with us. Additionally, we may, at our discretion, limit or cancel quantities purchased per person, per household, or per order. Such restrictions may apply to orders placed under the same customer account, credit card, or utilizing the same billing and/or shipping address. If we make changes to or cancel an order, we will make reasonable efforts to notify you via the contact information provided at the time of order placement.

Prohibited Orders: We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

Customer Obligations: By shopping at our store, you agree to provide current, complete, and accurate purchase and account information. It is your responsibility to ensure that your account details, including email address, credit card numbers, and expiration dates, are kept up to date. Promptly updating your account information enables us to process your transactions efficiently and communicate with you as needed.

For further information, please refer to our Returns Policy.

Return Policy:

Initiate Return Request: We accept return requests within 14 days of delivery. To initiate a return, you must email us at info@woodeco.ca within 14 days of your order being delivered, expressing your intention to return. Ensure that your email includes your order number and the tracking number for the return shipment. To qualify for a refund, this email must be sent within 14 days from the date your order was delivered.

Prior to placing your order, we strongly advise reaching out to us to confirm the accuracy of your product/size selection and to ascertain if the product is eligible for return.

Return Shipping: Customers are responsible for the return shipping costs and original shipping charges will not be reimbursed. Ensure that your order is securely packaged in its original packaging to prevent damage during transit.

Exclusions: Please note that sample products or boxes are not eligible for returns or refunds.

Condition of Returned Items: To qualify for a full refund, your returned order must be in new, unused and resalable condition. It should not have any holes, marks, defects, or aftermarket alterations affecting its retail value. Used or damaged products are not eligible for a refund.

Return Process: Once we receive your order at the provided return address and inspect it for damages or signs of use, a refund will be initiated. Please be aware that all returned products are subject to a 15% restocking and repackaging fee.

Refund Method:

We will notify you upon receiving and inspecting your return to inform you of the approval status for the refund. Once approved, the refund will be processed to the original credit card or PayPal account used for the purchase within 10 business days. Please keep in mind that additional processing time may be required by your bank or credit card company.

If more than 15 business days have elapsed since the approval of your return, kindly reach out to us at info@woodeco.ca for further assistance.

End Use:

Final determination of the suitability of the Product for the use contemplated by Buyer, is the sole responsibility of Buyer, and Seller shall in no way be responsible for the suitability of the Product for any particular end use.

Prices:

Unless otherwise stated herein, all prices are specified on the WoodEco Ltd. website (webstore). All prices are valid for orders entered for specified quantities by the date indicated and for shipment within six weeks of purchase.

Deliveries:

Buyer shall notify Seller of full details as to descriptions and shipping and delivery dates and places. All shipments of Product covered by this order shall be made within six weeks from date of acknowledgement unless specific written agreements are made.

Force Majeure:

Seller shall not be liable in damage for, nor deemed to be in default by reason of any failure to deliver or delay in delivery due to any cause beyond its reasonable control. This is to be interpreted to be inclusive of, but not limited to delays incurred by fire, the elements, war, lobar difficulties, interruptions or shortage of transportation facilities, inability to obtain supplies or for any cause interfering with its production facilities or those of its sources of supply.

Controls:

Each order is made subject to all present and future government laws, orders, regulations or restrictions affecting or limiting the supply of Products or the production or delivery of Products or products. During the period of any such contingency, Seller will endeavor to allocate deliveries fairly among customers but reserves the right finally to determine deliveries to be made at its discretion without liability.

Taxes:

All increases in, and all new taxes, excises or other governmental charges hereafter imposed on the production, sale or transportation of the Product sold hereunder which Seller may be required to pay, shall become part of the price payable by Buyer. Paid sales tax cannot be refunded under any circumstance.

Freight:

Buyer is responsible for all costs of freight. The party paying the freight is the party responsible for filing freight claims should an order arrive damaged. All orders should be opened immediately and inspected for damage. If received damaged, this MUST be noted on the bill of lading.

Modifications:

The terms and conditions hereof constitute the entire contract for the Product. No modification, limitation, waiver, cancellation or discharge of this contract or of any of its terms shall bind Seller unless in writing and signed by Seller’s authorized employee at its headquarters. You may review the latest version of our Terms of Service at any time on this page. We retain the right, at our sole discretion, to update, modify, or replace any portion of these Terms of Service by posting revisions and updates on our website. It is your responsibility to periodically check our website for any changes. Your continued use of or access to our website or the Service after any modifications to these Terms of Service signifies your acceptance of those changes.

Changes to Terms and Conditions:

You may review the most recent version of the Terms and Conditions on this page at any time.
We retain the right, at our sole discretion, to update, modify, or replace any portion of these Terms of Service by posting updates and revisions on our website. It is your responsibility to periodically check our website for any changes. Your continued use of or access to our website or the Service after the posting of any modifications to these Terms and Conditions signifies your acceptance of those changes.

Miscellaneous:

All rights and remedies of Buyer and Seller under this contract are in addition to Seller’s other rights and remedies and are cumulative, not alternative.

Prices:

All prices published on our webstore  may be changed at any time without notice. All prices will be as specified by us or, if no price has been specified or quoted, will be our price in effect at the time of delivery. All prices are subject to adjustment on account of specifications, quantities, shipment arrangements or other terms or conditions which are not part of our original price quotation.