Warranty Policy for WPC Outdoor Panels

1. Limited Warranty Period: Woodeco Ltd warrants to the Purchaser that, starting from the original purchase date for a residential or commercial application, under regular use and service, the cladding and siding materials will be free of defects in terms of materials and workmanship. This warranty period is 20 years, covering material durability; it does not cover discoloration. After 5 years, the material may experience a 10% colour fade over the next 10 years for residential and commercial use. All warranties are subject to limitations and restrictions as follows.

2. Claim Process: If you notice a defect in any of the delivered products, please send us a written application within 14 days of discovery. You may need to send the products to us for an evaluation at our facilities. Woodeco Ltd will evaluate the products and the installation methods used to determine if a replacement or refund is valid.

3. Sole Remedy and Liability: Purchaser’s sole remedy, and Woodeco’s sole liability to Purchaser, for any claim whatsoever relating to the Woodeco product is and shall be limited to Woodeco’s replacement of the defective product. Woodeco Ltd shall not be responsible for the costs associated with the installation of the replacement product or the disposal of the defective Woodeco product.

4. Replacement Obligation: Woodeco’s obligation to provide replacement product shall only be in an amount equal to the volume (linear feet) of defective material as listed on the Prorated Warranty Schedule contained herein or the number of defective Woodeco Fasteners. Woodeco’s replacement obligation allows Woodeco Ltd to provide products as close in color, design, and quality to the original installation as reasonably possible, in Woodeco’s discretion and determination. Purchaser acknowledges that Woodeco Ltd does not guarantee an exact match as colours and designs may change.

Purchaser agrees to the use of such fasteners as adequate for the re-installation of the furnished board, irrespective of the existing method. In Woodeco’s sole and absolute discretion, Woodeco Ltd may, at its option, elect to refund the percentage of the original purchase price listed under Recovery on the Prorated Warranty Schedule in lieu of replacing the defective product.

Recovery10 Year of Claim15 Year of Claim20 Year of Claim
100%0-5 years0-7 years0-10 years
80%6 years8-9 years10-12 years
60%7 years10-11 years13-14 years
40%8 years12-13 years15-16 years
20%9 years14 years17-18 years
10%10 years15 years19-20 years

5. Limitation of Damages: Under no circumstances whatsoever shall Woodeco Ltd be liable for any direct, indirect, incidental, special, consequential, punitive, exemplary, statutory, special, or other, damages based upon the Woodeco products or resulting, directly or indirectly, from any defect in the Woodeco products, including, but not limited to damage to, diminution in value of and/or loss of use or enjoyment of, any property or part thereof, whether based on contract, tort, strict liability, statute, regulation or otherwise, even if Woodeco Ltd is expressly advised about the possibility of such damages.

Some states do not allow the exclusion or limitation of incidental or consequential damages in certain circumstances, so the above limitation may not apply to you.

6. Additional Exclusions: The Limited Warranty does not cover and Woodeco Ltd shall not be liable for any of Purchaser’s installation, removal, disposal or re-installation costs.

Woodeco Ltd does not warrant against and is not responsible for, and no express or implied warranty shall be deemed to cover, any condition attributable to, in whole or in part, to:

  • Improper installation of Woodeco products.
  • Failure to abide by Woodeco’s written instructions.
  • Failure to comply with any and all applicable laws or building codes.
  • Including but not limited to improper structural support, fastening, ventilation or gaping.
  • Use of Woodeco products beyond normal use or in an application not recommended or permitted by Woodeco’s written instructions and applicable laws and building codes.
  • Movement, distortion, collapse, or settling of the ground or the supporting structure upon which Woodeco Products are installed.
  • Defects resulting from decking structure resulting from water caused by improper installation, workmanship, maintenance, or repair.
  • Any Act of God (including, but not limited to, flooding, hurricane, tornado, wind, earthquake, lightning, hail, etc.).
  • Discoloration, fading, spotting, or staining caused by mould, mildew, other fungal growth, organic materials, metallic oxides or particles (including but not limited to rust or corrosion of any fasteners), dirt, other atmospheric or environmental pollutants, foreign substances such as grease or oil, chemicals (including but not limited to those found in cleaners), or normal weathering (defined as natural efflorescence, exposure to sunlight, weather and atmospheric conditions which causes any coloured surface to gradually fade, flake, chalk, or accumulate dirt or stains).
  • Damage resulting from casualty, fire or exposure to heat sources such as cooking devices or retro-reflective surfaces.
  • The application of paints, stains, surface treatments, or other chemical substances including but not limited to cleaners or pesticides.
  • Fading, flaking, or other deterioration of any paints, stains, or other coatings placed on the Woodeco Products.
  • Climate change, environmental conditions, static electricity, or any cause beyond the control of Woodeco Ltd.

7. Validity and Refund: If Woodeco Ltd deems your claim valid, your items will be replaced, or you will receive a refund. Please note that the refunded amount will vary as per the date of return, and the warranty can only be transferred once within 5 years starting from the original purchase date. Please get in touch with us for more information at info@woodeco.ca.